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    101 Frequently Asked Questions

    QUESTION CATEGORIES

    SEAWEED ALLERGY GENERAL INGREDIENTS
    REPECHAGE SUPPLEMENT ESSENTIAL OIL
    OPTI-CLEANSE RAPIDEX HONEY AND ALMOND SCRUB
    "LIFT-OFF" MASK SEAWEED TREATMENT MASK AND FOUR-LAYER VITA CURA
    HYDRA MEDIC AND ACNE HYDRA DEW MAKE-UP
    SEA STONE BODY BIOLIGHT
    GENERAL PRODUCT EQUIPMENT AND ELECTROTHERAPY GENERAL QUESTIONS

    SEAWEED QUESTIONS
    1. Where does Repêchage get its seaweed?
    Most of the Repêchage seaweeds are harvested off the Brittany Coast of France. Seaweed harvesting is regulated by the French Government. There are over 800 species of seaweed found off the Brittany Coast and because of the extreme tide, the waters are clean and unpolluted.
    2. What makes Repêchage seaweed different from the seaweed in other skincare lines?
    First, due to the unique environment found off the Brittany Coast, seaweed growing there is fresh and abundant. Second, Repêchage processes its seaweed using a proprietary process, which retains the seaweed nutrients, including vitamins, minerals, trace elements and amino acids.
    3. Is Repêchage seaweed sourced from sustainable sources?
    Repêchage uses freshly harvested seaweed from the Brittany Coast of France. Seaweed harvesting in France is strictly regulated by the French government ensuring protection and renewability of this natural resource. In addition, the list of ECO CERT ingredients that we are using in our products is growing everyday. Many of our seaweeds are already certified and we are making an effort to continue to use ECO CERT ingredients.
    4. Is the seaweed you use organic?
    Yes. Repêchage seaweed is freshly harvested from the sea therefore it is grown without the use of conventional pesticides or artificial fertilizers. Our unique method of seaweed processing retains all the vitamins, minerals, and amino acids and assures that it is processed without ionizing radiation or food additives.

    ALLERGY QUESTIONS
    5. My client is allergic to shellfish. Can he/she still use Repêchage products?
    Yes. Shellfish allergy is due to a protein produced by animals. We do not use any animal products, we use seaweed based actives. If you can swim in the ocean you can use Repêchage products.
    6. My client is allergic to iodine. Can he/she still use Repêchage products?
    Yes. Topical application of the seaweed based products is not known to elicit any such response.
    7. Will a client with an allergy to almond be able to use the Opti-Lift Serum with almond biopolymer?
    Yes. Making the biopolymer has changed the molecule into a larger entity so it doesn't behave the same as a simple almond. If in doubt, give your client a patch test on their arm.
    8. Can Honey and Almond Scrub be used on clients with peanut allergies?
    Yes, but if in doubt, perform a patch test.
    9. If a client is allergic to Sulfa and/ or Sulfates, can they still receive the Hydra Medic Facial with the Desincrustation Mask?
    Yes, the Desincrustation Mask in the Hydra Medic Facial is based on Colloidal Sulfur, which is different from Sulfa and Sulfates.

    GENERAL INGREDIENT QUESTIONS
    10. Does Repêchage use animal by-products, and do you do animal testing?
    Repêchage does not use animal derived ingredients and we never add any dyes to our products. Also, we never test our products on animals.
    11. Does Repêchage use Parabens?
    We realize that some clients object to Parabens and at this moment more than 95% of our products are Paraben free.
    If you are interested in reading more about Parabens, please log onto to the U.S. Food and Drug Administration homepage and type "parabens" or copy and paste link: http://www.cfsan.fda.gov/~dms/cos-para.html.
    12. Do any of your products contain the "new" ingredient polyhydroxy acid?
    Gluconolactone and the other polyhydroxy acids are derived from, and related to, sugars (e.g., galactose, sucrose and lactose) and to sorbitol. Seaweeds (like Laminaria Digitata found in most Repêchage products) contain sugars along with all of their benefits. In addition, new Repêchage Opti-Firm Eye Contour Treatment contains a sugar mask.

    GENERAL REPÊCHAGE QUESTIONS
    13. How do I become certified to use Repêchage products?
    You can attend a 3-Day Academy or Master Class at our headquarters in Secaucus, NJ; attend a 3-Day Academy on the Road; or visit Lydia Sarfati Skincare Academy, view the videos and protocols online, and complete the examination.
    14. Does Repêchage have any retail products that do not contain seaweed?
    Yes, T-Zone Balance Cleanser and Toner, T-Zone Balance Moisture Complex, Honey and Almond Scrub, Clear Complexion Drying Lotion, Hydra Soleil Lip Shield SPF 15.
    15. Which products are best for men?
    All Repêchage products are suitable for men.
    16. Can Repêchage facials be performed on pregnant women?
    Yes; however, you should avoid using high frequency.
    17. What is the shelf life of unopened Repêchage products?
    Three years.
    18. What is the shelf life of Repêchage products once they have been opened?
    The average shelf life after opening is 12 months. All products have a picture of an open jar on the back. Inside the picture is a number and letter. This refers to the length of time it is still good after opening. For example "12M" refers to 12 months. However, storage conditions and use habits also greatly influence the life expectantly and freshness of products. Always use clean implements when removing product from a jar, and close lids tightly after use.
    19. Must I use products from one collection, or may I select from multiple collections within Repêchage?
    Depending on your skin's needs, you may select from multiple collections for optimal results. Consult your skin care professional for an at-home care program that's suitable for you.
    20. Why don't more Repêchage moisturizers contain SPF?
    The higher the SPF, the more chemicals there are in a product. Repêchage tries to keep products as natural as possible. Seaweed acts as a natural sun filter, giving you some protection. For a measurable amount of SPF protection, our Perfect Skin Liquid Foundation has SPF 12, and the Opti Firm Lift Cream has SPF 10.

    SUPPLEMENT QUESTIONS
    21. Can I substitute the Hydra Medic Nutritional Supplements for the Daily Supplements I've been taking?
    Because these supplements come from a natural vegetable source, as opposed a synthetic supplement, the Hydra Medic Nutritional Supplements are actually better utilized by the body than most other nutritional supplements.
    22. Are the Hydra Medic Nutritional Supplements safe for children?
    Yes, however, the nutritional needs of a child are different than for an adult. Consult a physician to ensure correct dosage.
    23. Can pregnant women take the Hydra Medic nutritional supplements?
    Pregnant women should always consult their doctor before taking any nutritional supplement. However, our supplements are completely safe.
    24. Are Vita Cura Nutritional Supplements and Seaweed & Magnesium Supplements discontinued?
    Vita Cura Nutritional Supplements are discontinued and Seaweed and Magnesium Supplements are currently unavailable and should we be bringing it back to the market it will be in a new and improved form.

    ESSENTIAL OIL QUESTIONS
    25. Which oils are in the Purifying and Calming Essential Oils?
    Lavender oil, Geranium oil, Bitter Orange oil, Cedar wood oil, Marjoram oil, Ylang-Ylang oil, Rose Absolute, Soybean oil.
    26. Can you use either the Purifying and Calming Essential Oils or the Essential Oil of Peppermint directly on the skin?
    No. The Purifying and Calming Essential Oils and the Essential Oil of Peppermint are pure essential oils. A few drops can be mixed into a cream before applying. Also, the Purifying and Calming Essential Oils may be mixed into the Mineral Mask of the Four-Layer Facial because it does not come in direct contact with the skin.

    OPTI-CLEANSE QUESTIONS
    27. Is Opti-Cleanse safe for contact lens wearers?
    Yes. It is oil free and the same pH as a tear, making it ideal for contact lens wearers.
    28. Can you use Opti-Cleanse on the rest of the face?
    Yes, it is a mild, yet effective cleanser.

    RAPIDEX QUESTIONS
    29. Does Rapidex need to be removed?
    Yes. At home after 15 minutes, remove with damp cotton, then neutralize with toner. When used in the treatment room, remove after 5-7 minutes.
    30. How soon will I see results with the Rapidex?
    You will notice positive changes in your complexion immediately. The skin will be smoother and brighter after even one application. However, be sure to always wear SPF when using this product, especially if you are treating hyperpigmentation.

    HONEY AND ALMOND SCRUB QUESTIONS
    31. What can I mix with the Honey and Almond Scrub if I cannot use buttermilk or plain yogurt due to lack of refrigeration?
    Hydra 4 Cleanser is the ideal option in place of buttermilk or plain yogurt. You may also use T-Zone Cleanser or water. Always mix individual amounts as needed. Do not pre- mix the entire jar of scrub.
    32. What should the ratio be of buttermilk/yogurt to Honey and Almond Scrub or Honey Body Scrub?
    1:1

    GENERAL "LIFT-OFF" MASK QUESTIONS
    33. Do I have to use a rubber bowl to mix the masks?
    Yes. The rubber bowl is needed to whip air into the masks. It also enables masks to have more oxygen and makes clean up easier. The Repêchage rubber bowls are medical grade, so the rubber will not corrode or break down and flake. They are very durable, created especially for Repêchage "lift-off" masks, and make clean up easy, as the masks do not stick to the Repêchage bowl.
    34. Why do you recommend rolling the seaweed masks up the face for removal instead of down?
    The client experiences a lifting sensation when the mask is rolled up.
    35. Can you put the Mineral Mask from the Four-Layer Facial on top of the VC5 Phase 4 Firming Mask?
    No. Please perform facials as intended.
    36. I've noticed that the Hydra Dew professional mask is much colder than the Seaweed Treatment Mask. Can you use it in the Après Soleil Boost instead?
    No. If you are naming your facial "Après Soleil Boost" you must follow the protocol set forth by Lydia Sarfati.
    37. In the new Opti Firm Eye Contour Treatment, does the sugar mask go directly over the eyes?
    You may cover eye lashes with Repêchage Eye Rescue Pads. Cut slivers of the Eye Rescue Pads and place over lash line. Then continue with Eye Treatment protocols.

    SEAWEED TREATMENT MASK AND FOUR-LAYER FACIAL QUESTIONS
    38. The Seaweed Treatment Mask feels so cold. Can I warm up the mask before applying it to my client's skin?
    No. The mask is cold in order to be soothing to the skin while reducing inflammation and sunburn. In addition it provides toning and firming benefits.
    39. Can the Repêchage Seaweed Treatment Mask and other masks be used over facial hair?
    Yes. However, if a man has a particularly thick beard or moustache you should avoid the area. The only mask that should NOT be applied over hair is the Mineral Mask (Layer 4 of the Repechage Four Layer Facial).
    40. Does the Seaweed Treatment Mask contain any latex or adhesives?
    No.
    41. What will happen if I'm performing the Four-Layer Facial and I accidentally use 4B in place of 3B and vice versa?
    Each gel sachet contains ingredients in a specified amount to work expressly with its counterpart. No adverse reaction will occur; however, by mixing the wrong gel and powder together each mask may have slightly differing drying times.
    42. What minerals are in the Layer 4 Mineral Mask of the Four-Layer facial?
    Calcium and Magnesium.
    43. What benefits does the Layer 4 Mineral Mask provide for the skin? How does it get to the other layers?
    The Layer 4 Mineral Mask heats up to help the other layers work better and penetrate deeper into the skin. What happens in this layer is a reaction from the minerals (Calcium and Magnesium). When the 4A and 4B are combined, the minerals activate and create heat. It heats up to about 101 degrees F. It hydrates further, and helps the seaweed do its job better in regulating melanocytes which in turn helps even out the skin tone. The seaweed mask is semi-permeable, which is how the heat is able to penetrate it, and feel the warmth on the skin.
    44. Can I perform a Four Layer Facial immediately after or in conjunction with microdermabrasion?
    It is a better option to do the Hydra 4 Facial or the Après Soleil Boost that incorporates Hydra Soleil Deep Relief Tea Gel and Seaweed Mask to soothe and rehydrate the skin.
    45. Can someone using Retin-A receive the Four-Layer Facial?
    Yes.
    46. Can the Four-Layer Facial be given to clients with sensitive skin?
    Yes. For clients with sensitive skin, use Hydra 4 Cleanser and Toner to soothe and tone skin and then follow Four Layer Facial Protocols. For clients with Rosacea, skip Layer 4 of the Four Layer Facial and end the treatment with the Seaweed Mask and an application of Hydra 4 Day Protection Cream and Perfect Skin Liquid Foundation.
    47. Does the Four-Layer Facial contain sulfur?
    No.
    48. How does one incorporate the desincrustion solution with the 10-step Four layer Facial?
    After removing exfoliant (either Honey & Almond Scrub, Hydra Refine 1 Minute Clarifying Mask or Rapidex) apply cotton saturated with desincrustation solution to areas of concern, such as pustules or comedones, and continue to steam for an additional 3-5 minutes. Desincrustation Solution will help soften debris around plugged follicle and help ease the extraction process.
    49. Can one use Rapidex instead of a facial scrub in the Four Layer Facial for exfoliation?
    Absolutely! Rapidex is suitable for all skin types except chemically damaged and sunburned skin. Be sure to do a consultation and skin analysis with your client so you may choose the right type of exfoliation prior to the Four Layer Facial.

    VITA CURA QUESTIONS
    50. Can the Vita Cura Five Phase Firming Facial be used on clients with rosacea?
    Yes, but you will need to omit the Phase 1 Micropeel.
    51. Can the Vita Cura Five Phase Firming Facial be performed on clients using Retin-A?
    Yes.
    52. Can the Vita Cura Five Phase Firming Facial be used on clients with acne?
    No. Please use the Hydra Medic Facial Treatment on clients with acne.
    53. Can someone in their 20s or 30s receive the Vita Cura Five Phase Firming Facial?
    The most dramatic results will be achieved with mature, dry, sun-damaged skin types. However, younger clients can benefit if their skin is dry and prematurely aging due to overexposure to the sun. This treatment should not be performed on oily or acne skin conditions.
    54. Can I use steam with any part of the Vita Cura Five Phase Firming Facial?
    We do not recommend using steam at any point in this facial. Steam is used to soften the skin and prepare for extractions. The enzymatic peel will assist in dissolving comedones; however for a client with acne, or who requires extractions, please recommend the Repêchage Hydra Medic Facial. The enzymatic micropeel will de-activate with the use of heat. However, you may use a COOL vaporizer to keep the skin moist.
    55. Can I use another cleanser with the VC5 facial, to customize to the client's skin type?
    Please use the cleanser included with the facial. This cleanser will work perfectly with all skin types appropriate to the facial: clients over 40, or clients of any age with dry or sun-damaged skin.
    56. Will the Phase 1 Micropeel of the Vita Cura Five Phase Firming Facial ever be available separately either as a professional or retail product?
    Yes, The Micropeel Phase of the Vita Cura Five Layer Facials is now available separately. Yon you can purchase the produt here: http://www.repechage.com/professional-products/acne-skin-care/hydra-medic-sea-mud-perfecting-mask-sample/
    57. Do I need to use an eye product in addition to the Vita Cura Opti-Lift Serum for hydration?
    The Opti-Lift Serum contains hyaluronic acid, which has the ability to hold 100x its weight in water. Opti-Lift Serum will also help with fine lines and dark circles. Depending on the client's needs, they can also use the Opti-Firm Eye Contour Cream.
    58. Can the Vita Cura Opti-Lift Serum be applied to the entire face?
    Yes. Apply the serum to the entire face, under moisturizer, for all-over anti-aging benefits. Dab onto areas of concern over make-up or moisturizer for the "6-hour lifting" effect. Do not massage in, allow it to dry undisturbed.
    59. What is the difference between Vita Cura 5 Phase Firming Facial and The Four Layer Facial?
    Though it seems there are some similarities between the Repechage Vita Cure 5 Phase Firming Facial and The Repechage Four Layer Facial, the science, technology, and results are distinct.
    The Four Layer Facial was designed for the needs of all skin types (with the exception of acne vulgaris and active rosacea). This treatment comes in two formulas: one for dry skin and one for oily skin. The Four Layer Facial can be customized for you client’s needs such as granular or chemical exfoliation and/or the use of extractions. The Four Layer Facial may also be used with or without the use of machines. This facial uses 2 different seaweeds rich in anti-oxidants, vitamins, and minerals to help nourish, hydrate rejuvenate the skin. The last “layer” of The Four Layer Facial is a thermal mineral mask. This mask heats up and aids in the penetration of the 3 previous layers.
    The Vita Cura 5 Phase Firming Facial was designed as an alternative to surgical rejuvenation. This treatment was specifically designed to invigorate, lift and firm mature skin. Proven ingredients that provide and instant trigger to younger looking skin.
    This facial includes an Enzyatic Micropeel that works by digesting the dead surface proteins to uncover a more vibrant complexion. A Cell Renewal Serum to repair and prevent DNA damage, and massage with the Triple Firming Cream that uses patented Peptide technology and seaweed to stimulate collagen production and prevent the breakdown of elastin. The treatment then includes the application of a firming Spirulina Seaweed mask and finished with our Opti Lift Serum that instantly lifts out the appearance of fine lines and wrinkles, giving instant results and long term benefits. There are no machines used during the VC5 and extractions are not recommended.
    No treatment is better than the other, it is up to you and your client’s needs. Both are extremely enjoyable and results oriented.
    60. What is the difference between the Vita Cura and Opti-Firm products?
    The Vita Cura anti-aging actives are pentapeptides, red clover, seaweed and hyaluronic acid. Opti Firm uses Aosa seaweed, Retinyl Palmitate, Echinacea, Gotu Kola, and Gingko Biloba. The Vita Cura and Opti Firm go hand in hand, and can be used together for maximum benefits. The Opti Firm is great for mature clients who don't wear make-up, and need SPF protection (through the use of the Lift Cream SPF 10.) The Vita Cura Renewal Toner contains salicylic acid, which is great for clients who are concerned about wrinkles and hyperpigmentation, but also experiencing mild acne or breakouts.

    HYDRA MEDIC AND ACNE QUESTIONS
    61. How often should one receive the Hydra Medic Facial?
    It depends on the acne condition. Ideally, the client should receive it once a week for four weeks and monthly for maintenance purposes. It is important to monitor the client's progress, and adjust accordingly.
    62. Can pregnant women use Hydra Medic for Acne Skin products?
    Yes, however DO NOT use the Beta Hydroxy Serum that contains a higher level of Salicylic Acid. The Hydra Medic Mattifying Moisturizer can be used at night in place of the Beta Hydroxy Serum. Also, the Clear Complexion Drying Lotion can be used as a spot treatment overnight to clear up blemishes.
    63. Can the Hydra Medic Desincrustation Mask be purchased separately?
    No. The Desincrustation Mask in the Hydra Medic Facial Treatment is part of a kit designed to be used together for maximum benefits. Please perform all facials according to protocol. The Desincrustation Mask will soften the skin and comedones to make the extraction process easier. The Hydra Medic Treatment can be used on anyone with a need for deep pore cleansing, especially for those with hard to remove comedones and acne conditions.

    You may now purchase our new Desincrustation Solution available a la carte by calling 1-800-248-SKIN.
    64. When would you use the Clear Complexion Mask vs. the Hydra Medic Sea Mud Perfecting Mask?
    Both can be used directly after extractions. The Hydra Medic Sea Mud Perfecting Mask is a great anti bacterial mask which absorbs excess oil, deep cleans, and prevents future breakouts. The Clear Complexion Mask is also anti bacterial, but should only be used when infection is present.
    65. Can you apply the Hydra Medic Clear Complexion Drying Lotion after electrolysis to prevent breakouts?
    This product is meant to treat existing pimples. Sooth the area first with Deep Relief Tea Gel or Hydra 4 Mask. Then recommend home care with Hydra Medic products to prevent breakouts.
    66. Now that summer is over, I'm noticing more breakouts even though I'm still using Hydra Medic and Hydra Refine products. Why?
    The reason is twofold: Many sunscreens used in the summer, especially those with super high SPF and waterproof bases, are comedogenic. Also, prolonged exposure to the sun thickens the epidermis. Once the summer is over, the epidermis goes back to its normal state, and all these dead skin cells will now clog the pores.

    HYDRA REFINE QUESTIONS
    67. Does the Hydra Refine Astringent contain any wheat ingredient or ethanol alcohol derived from wheat, barley, oats or rye?
    It does not contain wheat, and neither does our Herbal Astringent. Our Ethanol is made from corn. Ethanol is called "Grain Alcohol" only to distinguish it from "Wood Alcohol", which is Methanol and is not used in cosmetics.
    68. Does the Hydra Refine One-Minute Mask exfoliate?
    Yes, it contains rice bran wax granules to gently exfoliate skin.

    HYDRA DEW
    69. What is the difference between the Hydra Dew Moisturizing Day Cream and the Hydra 4 Day Protection Cream?
    The Hydra Dew Moisturizing Day Cream provides intense moisture while the Hydra 4 Day Protection Cream focuses more on soothing and calming.
    70. Can I use the Hydra Dew Illuminating Cream Mask instead of moisturizer?
    The Illuminating Cream Mask is meant for use a few times a week, not daily. Please use all products as directed to get the best results.

    MAKE-UP QUESTIONS
    71. Isn't it bad for the skin to apply foundation after you've just given it such a thorough cleansing with a facial?
    Repêchage Treatment Make-up was specifically designed for application immediately after a skin care treatment. They are non-occlusive, non-comedogenic, and enriched with seaweed - bringing all the benefits of our skin care products to our cosmetics. Furthermore, because the Perfect Skin Liquid Foundation contains SPF 12 to protect your skin from free radical damage, your skin is better off with the make-up than without!
    72. Is Repêchage make-up mineral make-up?
    Yes, and it is more than just minerals! All of our cosmetics are seaweed based, and seaweed is rich in minerals, vitamins, trace elements, polysaccharides, and amino acids providing anti-aging and moisturizing benefits.
    73. Can the Perfect Skin Liquid Foundation double as a moisturizer?
    Although Perfect Skin Liquid Foundation is seaweed-enriched and hydrating, you still need to wear a moisturizer underneath the foundation. For a light weight moisturizer, try Hydra Medic Mattifying Moisturizer, T-zone Moisturizer or C-Serum.
    74. Do any of your cosmetic products contain talc?
    Yes - our Perfect Translucent Powder. There is much misinformation with regard to talc. Talc is a naturally occurring mineral. It will not clog the pores or cause adverse reactions because it is inert. If it did, baby's bottoms would have acne!

    SEA STONE QUESTIONS
    75. What makes Repêchage sea stones different from other brands of stones?
    The stones Repêchage uses are freshly harvested sea stones. They are hand selected for their size, shape, and weight. Sea Stones are natural conductors of heat and cold. The basalt, granite, and high iron content allow them to retain heat longer. Manufactured stones may not retain the heat as well, and may not stand up to repeated use.

    BODY QUESTIONS
    76. Can the Honey Body Polish be used on the face?
    No. Use the Honey and Almond Scrub for the face. The almond in the Honey Body Polish is ground more coarsely than the almond in the Honey and Almond Scrub.
    77. Do your body washes contain sodium lauryl sulfate?
    No.
    78. Can the Thalassotherapy Seaweed Bath be used in a Jacuzzi?
    Yes. It won't clog jets.
    79. What is the benefit of using the Vita Cura Triple Action Body Contouring Cream versus the Seaweed Body Cream?
    Although the Seaweed Body Cream tones and moisturizse, the Vita Cura Triple Action Body Contouring Cream also firms and fights cellulite with ingredients including Coenzyme A, Chinese herbs, caffeine, 3 mints, and slimming seaweed.
    80. How do I get the best results from the Vita Cura Triple Action Body Contouring Cream?
    It is necessary to massage the cream in. We recommend purchasing a Sea Spa Body Stimulator™ and use it to work the product in for about 10 minutes twice a day. We also recommend pairing the Triple Action Body Contouring Cream with the Vita Cura Triple Action Shower & Bath Gel for optimal results.

    BIOLIGHT QUESTIONS
    81. Which product is most effective in combating hyperpigmentation?
    Our new Biolight Collection is specifically designed to help reduce the appearance of hyperpigmentation. For more information on the collection, please refer to the Biolight instructional DVD.
    82. Are there contraindications to using the Glyco-Sea Glycolic Peel?
    Although the Repechage Glyco Sea Glycolic Peel has been developed to be one of the safest and most gentle Glycolic peels available, we must keep in mind that it is still an acid, and must be used properly.
    If your client has any of the following, please refrain from administering the peel.
    Contraindications include:
    • Pregnancy or Breast feeding
    • Rosacea
    • Allergy to Salicylic Acid or Aspirin
    • Excessive open lesions
    • Thin, highly sensitive skin
    • Taking Accutane (must discontinue using for 6 months or with Dr. approval)
    • Herpes Simplex (HV1) in active stage
    • Atopic Dermatitis
    • Chronic Urticaria (hives)
    • Somatic diseases in an acute stage including SARS
    • Recently had depilatory waxing or laser hair removal
    Remember to always use day protection cream after the treatment. Also, be sure to educate your client on post treatment, reminding them not to sunbath or pick at their skin to prevent any further hyperpigmentation.
    83. Can I still perform the Biolight Miracle Facial if someone has one of the above contraindications?
    Yes. Just skip Step 2 the Glyco-Sea Glycolic Peel.
    84. How often should I recommend the Biolight Miracle Facial to my clients?
    It depends on the client’s skin condition, gender, age and photo-aging damage. For best results, you may recommend five treatments over a period of five weeks. Thereafter, a maintenance program of once a month.

    GENERAL PRODUCT QUESTIONS
    85. How can your cleansers be a foam/mousse if they contain no soap?
    The products' packaging design incorporated a mechanism to create a mousse from a liquid product. Also, there are many other compounds, natural and synthetic, that foam and clean besides soap.
    86. Why are the liquid cleansers soap free? How do they clean?
    Soaps are not the only compounds that clean. Soaps have a very high pH, making them alkaline, are very harsh, irritating, drying, and they leave a residue. There are many other compounds we use to effectively clean the skin, which are much more gentle, and non-irritating.
    87. What is the difference between the Hydro Complex PFS for Oily/Combination Skin and the Hydro Complex for Dry Skin? What does PFS stand for?
    The active ingredients are the same in the two formulas, Laminaria Digitata Seaweed. The only difference between the two is the oily combination formula is less emollient. PFS stands for Physiological Filtration of Seaweed.
    88. What is the difference between Aqua Massage Cream and Herbal Massage Cream?
    The Aqua Massage Cream is water-based while the Herbal Massage Cream is oil-based.
    89. Why has the Hydro-Moisture Mask changed color?
    Azulene is a sensitive ingredient extracted from the essential oils of Matricaria and Chamomile flowers, which has superior soothing properties. It is naturally blue in color, but due to its unstable nature may turn green over time. In the new formulation of this mask, the Azulene was given greater stability.
    90. Is the Lip Rescue Kit only a retail/ at home product, or can it be done as a professional treatment in the salon?
    The Lip Rescue Kit is meant to be a retail item, however, it can be applied by the technician in the salon, and then the client takes home the kit. This will prevent cross-contamination of the Lip Massager, as it can be difficult to completely sterilize, especially because it goes so close to the mouth. Always be sure to sanitize the lip massager between uses with Alcohol.

    EQUIPMENT AND ELECTROTHERAPY QUESTIONS
    91. Do you sell the equipment you use in your training center?
    See the New Lydia Sarfati Signature Collection of Spa Furnishings by Belvedere at www.belvedere.com
    92. Can I use infrared with the C-Serum for deeper penetration?
    No. Seaweed is protein. Heat breaks down protein.
    93. Can I use galvanic current with C-Serum?
    Yes, but there is no need. Also, we have just released our new Galvanic Gel perfect for use with galvanic current.
    94. Can high frequency be used over C-Serum?
    Yes. The C-Serum is a seaweed filtrate, and is safe to use with high frequency.
    95. How do I use the new Galvanic Gel?
    The Galvanic Gel is to be used in conjunction with the Galvanic Current on a positive polarity. This will push the product into the skin and continue the soothing and nourishing benefits.

    GENERAL QUESTIONS
    96. Why don't you use hot towels to remove masks during your facials?
    Clients can have skin reactions to detergents and fabric softeners. It is best to always use disposable cotton or sponges which you may purchase through Repêchage.
    97. How can I purchase Lydia's book "Success at Your Fingertips"?
    You can order the book directly through www.amazon.com or through the Allured Publishing bookstore online.
    98. Do instructional DVDs come with the kits?
    Certain kits do come with an instructional DVD, but not all. Our complete DVD collection is available for purchase, at $25 per DVD. Also, some of our training videos are available online from Lydia Sarfati Skincare Academy.
    99. What is the Pro Club, and how do I sign up?
    Pro Club is a point redemption program, where points are redeemable for marketing materials and advertising support. 1 Dollar equals 1 Point. To learn more about Pro Club, visit our Pro Club online or call 1-800-248-7546.
    100. How do I get listed on your locate-a-spa site?
    Contact us through our website at the Professional Contact Us form online. Salons or spas are listed once they have been approved and qualified. You must be an approved Spa de Beauté or offer all services and products within a specified category including Facial Bar, Face Treatments, Body Treatments, and Retail Products.
    101. How do I become a Repêchage Spa de Beauté?
    We offer superior support to salons and spas looking to join the ranks as a Repêchage Spa de Beauté. We have customer service representatives available daily to outline the process, including minimum product purchases, required education, physical space requirements and benefits of the program. We strive to provide a comprehensive business plan to make it a smooth process for salon and spa owners to reach their optimal potential and achieve success. Call 1-800-248-7546 to find out how you can become a Spa de Beauté or learn more at our Spa de Beauté online.

     

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